Frequently Asked Questions

Customer Service

Who do I ask if I have a question about a product?

You can contact a designer directly from the product page with the button "Contact Designer." 

How do I ask a question about my order?

Login to your account and view the order details. You can send the designer a message from your order and that will start a conversation with the designer. 

Orders and Payment

How do I pay for things I buy at Supermarket?

Add the products you love to your cart. Complete the checkout with one order and your products will be fulfilled by the respective designers.  It’s quick and easy.
Accepted payments include major credit and debit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What’s your return policy?

Return policies vary by designer. If you wish to return an item, contact the designer you ordered it from with your request.


I am a designer and I have questions about setting up my products.

Check out our knowledge base here to find answers to your questions.