How can I see my orders?

When you get an order, Supermarket sends you an email with the good news. You can then view all the details via the “orders” tab on the dashboard.

How do I communicate with customers?

When you’re viewing an order’s details via the dashboard there’s a link that makes it easy to send a message to the buyer. Messages to (and from) buyers are automatically saved and linked to the order for quick and easy reference.

What’s the difference between an “open” and a “completed” order?

All orders are “open” until they’re shipped or cancelled. When you ship an order, mark it as “complete” and an email is sent to the customer that lets them know their order is on the way.

What should I do if PayPal lists a different shipping address than the Supermarket order?

Always ship to the address listed in the Supermarket order. We pass the correct shipping address to PayPal during checkout, but PayPal sometimes lists the customer’s billing address instead. If you use PayPal’s USPS or UPS shipping tools, always confirm that the shipping address matches what you see in the Supermarket order.

How do I cancel an order?

When you’re viewing an order’s details there’s a link that allows you to cancel it. Note: this does not refund the buyer!

How do I issue a buyer a refund?

It’s easy to issue a full or partial refund through PayPal (you just have to login to their site to do it). Use PayPal's Refund Payment feature.