Thank you for checking out Lauren Haupt Jewelry – If you have any questions about the jewelry or ordering, please feel free to contact us!
Payment is accepted in US Dollars via PayPal and is expected to be completed at the time of the transaction.
Payment must be cleared before the item will ship.
Contact us if you are experiencing trouble making a payment through PayPal.
All jewelry pieces are packaged and shipped in a cotton-filled jewelry box tied with satin ribbon – they are “gift-ready” for yourself or a loved one. If the item is in fact being sent as a gift, we would be happy to include a gift note at no additional fee. Gift wrapping is available for a small fee, please contact us first.
All sales are made to order and are shipped First Class via USPS with Delivery Confirmation within 3-5 days of payment, although often sooner. If you would like the Delivery Confirmation tracking number, please check your email address associated with your order.
All orders will be shipped to the address provided by SupermarketHQ. We can not be responsible for unreceived packages.
Any special requests for shipping and/or packaging can be made, please contact us first and we can discuss the best way to handle the issue.
All packages are sent USPS First Class Mail International. This is the most economical method of shipping internationally but does not provide tracking of the package. Package is insured with U-Pic Parcel Insurance and is limited to their restrictions (contact us with any questions). While almost all packages arrive safe and sound, we can not be responsible for lost packages. A lost package claim may not be filed until 60 days have passed. International shipping has been known to take up to six weeks to arrive.
Any customs fees that may occur at the time of delivery would be at the discretion of your country’s tax regulations. Almost all packages arrive free of additional charges, but for more information please contact your local customs agency. This is not information available as the shipper and we have no way of knowing if these fees will even occur and therefore are not responsible for those charges. Returns will not be accepted due to customs fees.
Refunds and Exchanges
Exchanges are accepted, less shipping costs. Exchange request must be received within 3 days of receiving your order. Please contact us to arrange the exchange and the order must be postmarked for return within 7 days.
Refunds are not accepted at this time.
Buying as a gift and unsure it will be “the perfect gift”? Gift Certificates are available!
Additional Policies and FAQs
CARE FOR YOUR JEWELRY:
Any sterling silver is made from quality 925 silver and may tarnish over time depending on air, perfumes, skin acidity, and many other environmental factors. Sterling silver may be polished to restore its shine.
All oxidized sterling silver is done by hand and may result in subtle differences of tone and color – it is not a black coating on the silver. The blackened color may fade and change over time creating an aged look.
To sustain the look of your new jewelry it is best to avoid wearing pieces while sleeping, showering, swimming, etc.
WHOLESALE & CONSIGNMENT:
For more information on wholesale/consignment availability please send a message through SupermarketHQ or an email to shop [!at] laurenhaupt.com