All Proun1919 jewelry is polished with stainless steel shot in a tumbler for optimal shine before being sent to you. Your jewelry will also be delivered in a silk jewelry pouch set inside a metal container.
Unless an item is listed as “made to order,” it will be shipped within two (2) business days of receiving payment. If you would like a listed item to be altered, please send me a message, and I will be able to estimate any additional time needed to fulfill your request.
All jewelry shipped within the United States will be sent to you by USPS Priority Mail with delivery confirmation included for a flat rate of $6. Additional items that do not require a separate priority mail box will ship for no additional fee. Please contact me if you have a need for expedited shipping.
If you live outside the United States and would like to make a purchase, please contact me so that I can provide an accurate estimate of shipping cost and time for you prior to your purchase.
Refunds and Exchanges
Proun1919 wants you to enjoy your new jewelry, so please contact me if you are not fully pleased with your purchase. You may return any piece that you’ve bought within ten (10) days of receiving it for a full refund of that item’s price, minus the shipping charge.
Once you have contacted me about returning an item, you must ship it via USPS priority mail including delivery confirmation. Please ship your item within five (5) business days of contacting me about your refund. I ask that you send your delivery confirmation number once you’ve mailed the item. Please note that you are responsible for the fees for return shipping.
Your refund will be issued upon my receipt of the returned item, under the condition that it is sent back in unworn and undamaged condition. The item must also be returned in its original packaging (silk pouch and metal container).
Proun1919 takes pride in creating superior jewelry. If an item that you’ve purchased from Proun1919 requires a repair, please contact me.
Any problems due to craftsmanship and under conditions of reasonable wear can be completed at no charge. If your jewelry is damaged for reasons beyond reasonable wear, I will provide an estimate for repair costs. Clasps are guaranteed for six (6) months after purchase – and any replacements required after this time period may be completed for the price of the replaced component.
Please send all components of your jewelry item when sending it for repairs. Round-trip costs for shipping are the buyer’s responsibility for any repair work.