RETURN POLICY

We are very confident that our jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 15 days from the date of shipment for a full refund or exchange.

1. Contact info@hkplusnp.com and provide us with your order number.

2. Send your item(s) with original packing materials, and original invoice to us by an insured carrier and retain the tracking number for your records.

We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package.

Send your package to:

HK NP Studio
349 West Georgia street
PO Box 2273
Vancouver, B.C.
Canada, V6B 3W5

3. After we receive your package, we will verify the condition & authenticity of the returned item(s).

4. A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

SHIPPING

We are happy to provide shipping worldwide. Shipping costs will be determined at the time of purchase. All shipments are fully-insured and require a signature confirmation. Please inspect the package before signing to ensure that no damage or tampering has occurred. If you have a special shipping request or would like to expedite the delivery of your order, please contact us and we’ll be happy to accommodate you.