*snou*

http://snou.supermarkethq.com
*snou*’s Terms of Sale

All payments can be made through Paypal (paypal accepts all major credit cards).

Bank transfer is also accepted within the European Union, so please ask for my info if you wish to make a bank transfer.

Remember that all sales are binding. Payments must be made up to 3 days after purchase. If I do not receive a response during those 3 days I will consider the sale as canceled and re-list the item.
Shipping

Shipping and Handling-

Shipment worldwide with Deutsche Post, certified mail.
Time, up to 2-3 weeks depending on destination.

Express shipping services available upon request.

All packages are shipped uninsured with Deutsche Post, unless specifically requested by the buyer, in which case a new shipping fee will be calculated.

International customers:
International shipments outside the European Union may be liable to customs fees or duties at the time of arrival. Please be aware that the buyer carries these fees. Returns are not accepted due to unexpected customs fees. Check with your local customs agency for more information.

REFUNDS and EXCHANGES:

If a piece of jewelry does not meet your expectations please contact me within 3 days of receipt of your purchase. In most cases an exchange or refund of your purchase minus shipping is possible, after you have contacted me and we have reached an agreement.
After doing this, the piece should be sent back within two weeks in its original packaging UNDAMAGED AND UNWORN, please include in a short note the reason for the return.

Custom orders are not returnable (this includes orders in which specific size and color have been requested by the buyer).

Damages:
I try to make sure that each piece is perfect in design and craftsmanship and you should be able to enjoy your piece of (applied) art for a very long long time, but, alas!, we´re just humans. Should there be any other problem with one of my pieces, let me know ASAP. Should a piece be damaged as obvious result from an error of fabrication or failure of the material, under reasonable circumstances,IT SHALL BE REPLACED. Should a piece be damaged by cause of accident, IT SHALL BE REPLACED AS WELL, but in this case we can discuss some sort of fee or price.

International cutomers:
International shipments outside the European Union may be liable to customs fees or duties at the time of arrival. Please be aware that the buyer carries these fees. Returns are not accepted due to unexpected customs fees. Check with your local customs agency for more information.

Have fun and thank you for supporting hand made, high quality work!