Thank you for taking the time to read this important information!
CURRENT SHIPPING TIMES as of September 9, 2010
READY-TO-SHIP items will be mailed within 1-3 business days.
MADE-TO-ORDER items will be mailed within 5-8 business days.
Please let me know if you have any concerns about receiving your order by a certain date. I will e-mail you to let you know when I mail your package out.
QUALITY OF WORK IS MY NUMBER ONE PRIORITY, but I also try to get your order to you as quickly as possible! :)
I try my best to mail your jewelry as soon as possible, and most items get mailed within 24 hours of my receipt of your payment. Items made to order and custom work will take a little longer to ship (as noted in my current shipping times above).
ADDRESS: If you Paypal address does not match your Etsy address, please contact me to clarify which is correct for shipping. If I don’t receive instruction, I will ship to your Paypal address.
I SHIP WORLDWIDE. I use USPS first class mail with Delivery Confirmation when available. Please contact me if you prefer a different shipping method.
INTERNATIONAL BUYERS: Each country has prohibitions and restrictions that sometimes include silver, precious stones, or jewelry. If you are not familiar with your country’s list, please be aware that I comply with all country mailing conditions and will let you know as soon as possible if this affects your order.
CUSTOMS: Note that I do not pay any duties, customs fees, or any other associated fees. These are the responsibility of the buyer. Please be aware of customs information including any fees that may be incurred on your end before purchasing.
REFUNDS AND EXCHANGES
I hold myself and my work to the highest standards, and each piece has careful attention paid to every detail. I stand behind the quality of my work, and it is important to me that you are happy with your purchase.
I want you to be as thrilled to receive your item as I am to make it, so please contact me for any additional information you may need prior to purchase. Once you receive your item, please let me know if you are unsatisfied in any way so that we can work together toward a resolution.
For your benefit, PLEASE make sure you’re certain of your ring size when ordering. If a ring needs to be re-sized, my minimum charge is $25 per band plus shipping. Rings with stones or complex designs will have a higher re-sizing charge. To avoid this, PLEASE get your ring size from a jeweler. They will have a different type of sizer if you’re looking at a wide band. Keep in mind that for wide band (and groups of stacked rings) you should allow for a slightly larger size. I don’t recommend relying solely on a DIY sizing, but if you’re already confident in your size, here’s a link that can help confirm that — http://www.bluenile.com/pdf/bluenile_ringsizer_copyright2008.pdf
All pendants include some type of cord or chain (see individual listings for details). If you are interested in receiving a different type of chain than what is listed, please contact me. I have a wide variety of quality sterling silver chains available.
All items will be carefully packaged in a small kraft jewelry box tied with ribbon and sent in a bubble mailer. If you order multiple items, they may all be shipped in one gift box. If you require additional boxes, just let me know and I will provide them at no additional cost. I do re-use clean, odor-free packaging peanuts when possible. If you would like your purchase gift-wrapped, or a card included and sent right to the lucky recipient I am happy to do that at no additional charge.
All of the sterling silver I use is “recycled.” This means that it is not newly mined, but instead comes from pre-produced sources that have been refined down to their purest forms and forged into new clean metal.
I welcome your questions! I check messages often and reply promptly. :)
MY HOME AND STUDIO ARE 100% SMOKE-FREE.
All rights reserved. © 2008-2010 Erin Bowe. All work and images are protected under copyright and are original designs by Erin Bowe.