How long will it take for my order to arrive?
This depends on the method of shipping requested and the country of destination. Typically delivery is between 3-15 business days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks for UK and US, and 4-6 weeks for continental Europe except for Belgium and the Netherlands which can be up to 8 weeks on very rare occasions.
What happens if I want to exchange an item/s purchased?
As long as the item/s is in original and unused condition, simply email or telephone us with your order number and your requirements and send the original item/s back to us by post within 21 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the order number and your requirements. We will cover the cost of shipping on the first exchange to you however subsequent exchanges will incur additional postage charges. You will be charged for any additional items sent if you fail to return the original items back to us by the specified time period.
What if I don’t like what I ordered?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us, provided the items are returned in original and unused condition and within 21 days of receipt of the shipment. All returns will be credited to the original credit card used, shipping and handling costs are not refundable.
Dosh One year Limited Warranty
Your dosh product is warranted against defects in materials and workmanship for a period of ONE (1) year from the date of original online purchase by the original end-user purchaser. If a defect exists in materials and workmanship within the warranty time period, we will exchange the product at no charge to you with a new or refurbished part of equal retail value, provided the defective product is sent back to us for assessment. We will cover the cost of first exchange to you, however subsequent exchanges will incur additional postage charges. This warranty excludes damages resulting from abuse, accident, misuse, fire and other external causes that are not defects in materials and workmanship.
