EXCHANGES & RETURNS
wobabybasics will provide a free exchange or issue a full refund for all full priced items received within 30 days of when items were shipped, provided that the items are unworn, unwashed and free of defects. If you receive a defective product, you must notify us at email@example.com within three days of receiving the product to be eligible for a return or exchange.
If you do not follow this policy, wobabybasics will only accept defective items at our discretion.
WOBABYBASICS HAND-ME-DOWN PROGRAM
Our unique Hand-Me-Down Program has been developed to reduce landfills by reusing baby clothing. We invite our clients to exchange Wobabybasics items that have been fully used or outgrown for a 10% discount on their next purchase. Returned products will be donated to local charities or properly recycled.
HOW TO SEND BACK ITEMS FOR REFUND/EXCHANGE
To ship an item back to wobabybasics, simply pack you item and original invoice into a padded envelope or box and ship to:
148 Fumin Road, #17, 3F
Shanghai, China 200040
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.
CUSTOMER SERVICE AND QUESTIONS
wobabybasics welcomes any comments, questions or feedback. Many of our products have been designed based on the feedback and suggestions of our guests and clients. Please email us at firstname.lastname@example.org and we will reply as soon as possible. Thank you.