About VenusVelvet

*Minimalist and Modern Sterling Silver, Gold and Mixed Metal Jewelry.*I come from a family of artists, architects, musicians, nature lovers and nurturers. Art in any form delights me, but I get the greatest sense of satisfaction from creating beautiful and versatile jewellery that combines my love of nature, sculpture and architecture.

Once I have received your payment I will begin work on your purchase. If for some reason you need to delay your payment please contact me. SHIPPINGUnless stated in the listing, all items here are made-to-order. Most items will be made and shipped within seven to ten business days of receipt of order and payment. All items are shipped via ground unless otherwise specified in the individual item listing.I ship via Canada Post. For Canadian customers, shipping time varies from 3-7 business days. For American customers it's 7-14 business days. Ireland, United Kingdom customers, shipping time varies from 10 to 25 business days. All other countries shipping varies from 10-30 business days. To keep shipping costs low tracking is not included. If you require tracking please request a shipping upgrade.Delays caused by customs in the destination country can unfortunately occur on occasion. Please keep this in mind.I regret that I cannot be responsible for packages lost in shipping. This is completely beyond my control. I do offer shipping options, available for purchase in my shop, if you require faster or tracked shipping. Please consider these when purchasing your items.* PLEASE NOTE: Customs forms cannot be marked as GIFT. It is illegal for me to do so. ** Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.Refunds and ExchangesIf there is a problem of ANY kind with your purchase, I will do my very best to correct it. Please contact me as soon as possible. The cost of shipping is non-refundable.*Custom work can not be returned. Please keep this in mind when you custom order items.There is a $10 charge, plus shipping, to re-sizing a ring. Please be sure to get a proper ring size measurement before ordering. Any jeweller can do this for you at no charge.