Our jewelry is handcrafted to order with the utmost attention to detail and craftsmanship. Most items will ship within 2-14 business days of the order date, however, some select special order items may take up to 3 weeks for shipment. If there will be a delay we will contact you immediately.***If this is a rush order please contact us and we will do our best to make arrangements to expedite your order whenever possible!DOMESTIC SHIPPINGAll jewelry is shipped USPS priority mail with insurance. We also offer economy shipping and if you prefer another carrier or would like expedited shipping, please contact us for details.INTERNATIONAL SHIPPINGWe ship to almost every country via USPS priority Worldwide. However, please note due to each individual country's customs and postal service, we are not responsible for packages damaged or lost once they are in transit. International buyer is responsible for all taxes, duties, VAT, fees, customs, etc. that may be incurred. ***If you prefer to use another carrier or have questions about insuring an international package please contact us.GIFT WRAPPINGEach piece will arrive beautifully packaged in signature boxes ready for gift giving and will include jewelry care instructions.If you would like to include a personal message to the recipient, please contact us directly with your request.REPAIRSWe take pride in the craftsmanship of our jewelry and if for any reason you need to have a repair made please contact us, and we will be happy to fix it. Depending upon the repair needed there may be a nominal cost for additional materials.EXCHANGESWe understand that while you strive to find the perfect piece for yourself or someone else, you may end up with a style that isn't quite right. We will happily exchange an item in original condition within 4 weeks of purchase. Customers are be responsible for all additional shipping costs. Refunds may be given on a case by case basis. Due to their specialized nature, custom orders are not returnable and please be sure to contact us before for return authorizations.