Items are shipped within 24 hours after payment has cleared- and in most cases, sooner. I do ship Saturday and Sunday if that is when your payment clears. I combine shipping, for the first item it's $3 and $1 for every additional item domesticly. Internationally $10 and $1 for each additional item. I ship with USPS first class so that there is always a tracking number and a shipping confirmation. Delivers in 2-5 Business days in the US. International orders are shipped via USPS first class mail as well, and takes about 5-15 business days. **I am not responsible for lost international packages so please be aware of that. But feel free to contact me if there is a major problem and I will do the best I can to help you, please contact me if you want to add insurance I will be more than happy to do so when I purchase the shippping label, but you will be paying the cost associated with this.****Due to my pieces being one of a kind, I do not exchange or give refunds, the pictures and descriptions are very accurate and clear.** Unless the listing is innacurate I will not refund. An example of an incorrect listing is stating that a pair of earrings are clip ons but instead they are actually screw ons. This is my fault and I will refund your account, this is the ONLY time I will refund. Custom orders are also NON refundable, they are created specifically for you I send pictures throughout the entire process so if you get the items and decide that you don't like the color or just the way it looks I can no longer do anything about this. The process is finished once you receive the package, it is out of my hands.