About TortillaGirl

TortillaGirl® is a one-woman show run all by lonesome in my current hometown of Lyon, France. I am inspired daily and I create new designs every season using materials sourced locally for less impact on the environment. I am formally-trained in the field of fashion design and pattern drafting and I often use couture, hand-executed techniques for finishing details. All my designs are completely original, based upon stories I create in my own inspiration notebooks, and are sketched, drafted and built by me in my little home studio where smoking is a big, fat no-no.Visit my web site at "www.tortillagirl.com":http://www.tortillagirl.com

*Welcome.*The only "we" here are me, a dress form and a couple of sewing machines. All items are handcrafted from start to finish by yours truly, and that includes packaging up for delivery. *Business days* in my shop are Monday to Friday and do not include the following vacation days and public holidays in France: Jan 1, Apr 5, May 1, May 8, May 13, May 24, June 1-15, July 14, Aug 14-21, Nov 1, Nov. 11, Dec 24-31. _Please take this into account for shipping and for turnaround times required for handmade to order items._Expedited 3 day shipping is available for some countries in Europe. See shipping section below for details.*Shipping*.I ship from France. Shipping rates are those charged by La Poste French postal service, converted from € into US$. I use no other mail carrier service. Post office visits are made on business days (see above) only. Ready made items are shipped within 3 business days upon cleared payment.Handmade to order items are shipped within 14 business days, unless another turnaround time has been mentioned in the item listing.Customs duties, tariffs and taxes are not included in the shipping rate or item value. Overseas buyers may be subject to them as determined by their local government and I am not responsible for these additional charges.*Delivery times after I've shipped*: France - two to three business daysAddresses in Europe - five to ten business daysEverywhere else - seven to fourteen business days• Once shipped, most orders arrive within times given above. However, some orders shipped overseas may take longer to arrive due to circumstances beyond my control (i.e. customs, holidays, adverse weather conditions, etc.) In the rare cases when that happens, thank you for being patient with delivery.• Orders sent registered (recorded) airmail or Colissimo (see below) require signature upon delivery. If your order hasn't arrived within the delivery time given above, delivery may have been attempted without notice. After that time has passed you can contact me for a scanned image of the shipping slip with assigned bar code number for you to print out and show to your local post office to see if the package is there.*How your order is being shipped:*_Domestic:_ Les colis en France métropolitaine sont envoyés par Colissimo Recommandé o Colissimo France avec suivi._International:_• Orders less than US$50 are sent priority airmail. There is no tracking or insurance for this mode of shipping. If you'd like to upgrade shipping, contact me before purchase.• Orders above US$50 are sent priority registered (recorded) airmail, which requires signature upon delivery, with insurance.• Orders above US$450 and any orders that exceed 2 kg / 4.4 lbs shipping weight are sent via French post's service of Colissimo Prioritaire International which is registered airmail with online tracking, insurance and signature confirmation. Delivery is 4-8 business days. Only items sent Colissimo may be tracked online at all times.• Need your order in a hurry? Expedited 3 day shipping with online tracking is available only for orders shipped to: Germany, Denmark, Spain, Great Britain, Ireland, Netherlands, Portugal, Sweden, Belgium, Luxemburg and Switzerland. The cost is 2.5€ in addition to the shipping rate in the item listing.*Returns and Exchanges*I accept returns for clothing unworn, unused, and in original condition. Returns must be shipped to me within 3 business days of receipt and items must be placed back into any interior packaging in which they were initially wrapped for protection, hang tags included.Any returns I accept will be for exchange, store credit or refund minus initial shipping and packaging costs. (I resolve this according to the item and to what went wrong.) Buyer is responsible for the cost of shipping the item to me. Full refunds are only given for items lost or damaged in the mail that have been shipped with full insurance or in the off chance that I sent the incorrect item due to fault on my part. _Before shipping back a return:_ Please send me a message for shipping instructions. I do not accept returns, give refunds or make exchanges without prior communication.