Tor Mathieson will provide exchange or full refund to the value of the sale price if an item is not as described when it arrives (pretty unlikely). OTHER THAN THAT...it's pretty much a no deal with the whole exchange thing (and a definite no deal with the refunds because we may have already spent the money on a pony and you can't give parts of a pony back). The reason is mainly because we'd need to see it in real life to swap it to make sure it wasn't secretly a melted ball of cheese, and also shipping costs (aka satan). If you're in Melbourne and could swap it in person, or if you aren't but you are extremely, extremely desperate, please make contact and we'll do our best to solve your problem. FOR ANYTHING ELSE ....just send a message and we will reply aaaaas soon as possible (generally very soon)