About Sudlow Jewelry

Custom Jewelry made by hand using recycled sterling silver & gemstones. Celebrate your relationship with a peapod or map piece. Many items are laser cut to create iconic designs. I'm happy to make items to your specifications.

Please try & pay as soon as possible. Checks & money orders can be sent to the address you get during checkout.SALES TAX IS CHARGED ON ITEMS PURCHASED WITHIN THE STATE OF KANSAS!If you made a mistake while ordering, the transaction can be canceled. If you do not pay within a week & do not get in touch with me, negative feedback will be left & your order will be canceled.Shipping I ship within a few days (though weekend orders may take a little longer). I try to get all orders out ASAP. just to be clear, I AM IN NO WAY RESPONSIBLE IF YOUR PACKAGES GET LOST/DAMAGED BY THE USPS UNLESS YOU PURCHASE INSURANCE!!US SHIPPING for Jewelry items: Usps first class with delivery confirmation. I CANNOT be responsible for what the USPS does to packages, so if you'd like insurance, please let me know BEFORE sending payment. I'm happy to add it on AT COST. I am in NO way responsible for shipping times, other than shipping promptly in the method you purchased. I do not count any domestic packages lost unless they have not been delivered for 1 month.US SHIPPING for jewelry boxes (supplies): USPS parcel post. I CANNOT be responsible for what the USPS does to packages, so if you'd like insurance, please let me know BEFORE sending payment. I'm happy to add it on AT COST.ADDRESSES:I always ship to the address on your Etsy order unless you indicate otherwise. Please be sure to provide your correct and current shipping address. If your order fails to reach you due to incorrect shipping information provided when your order was placed, I reserve the rightto request compensation to resend your order. If you have a suite or apartment number, this is required in order to reach the delivery address. I copy/paste your mailing address directly from your Etsy order, so please make sure that information is correct and completeINTERNATIONAL shipping: First class mail international. Upgrades to Priority & Express International are available for an extra fee.International shipping is done at your risk. 98% of my orders go through customs and overseas travel just fine, but because it is completely out of my hands once I ship, I CANNOT BE RESPONSIBLE for lost items. I CANNOT be responsible for what the post does to packages, so if you'd like insurance, please let me know BEFORE sending payment. I'm happy to add it on AT COST.Also, be aware that overseas shipping can take several weeks. I do not count any packages that are slow to arrive lost until it's been 2 months.I fill out custom forms & as a courtesy to my customers, mark them as a gift so you dont pay additional customs fees.INTERNATIONAL customers,Delivery time with first class mail is usually is 2-3 weeks...sometimes less, sometimes more. Delivery time with priority mail is officially 6-10 days (as stated bythe USPS) However, in my experience it often takes 2 full weeks intransit. If you would like a different form of shipping through the USPS,please contact me through email or etsy convo's to make specialarrangements.Please be aware that you are responsible for any customs duties,taxes, VAT, brokerage fees, or tariffs levied after the initial USpostage. These fees could be applied to your package at the discretionof your local customs officers/post office.If an item is returned to me UNCLAIMED I will notify you upon receipt of it. I'm happy to reship, however, you are responsible for all shipping charges. Items that have been unclaimed & returned to me will be held for 60 days. After 60 days, they may be resold.Refunds and Exchanges I allow returns on my items for ONE WEEK ONLY after you've received the package on some items. Items kept for more than one week may be returned for STORE CREDIT ONLY & at my discretion. In these cases, please contact me first to discuss. For post/stud earrings, I generally do not like to do returns because of sanitary reasons & thus will charge a restocking fee of 20-40% if returns are required. Items must be shipped back to me at your cost with insurance & in the same packaging (in a gift box for safety of the items). I REFUND PURCHASE PRICE MINUS SHIPPING. For returns of earrings, I return the amount paid MINUS the cost for earwires as it's unsanitary to resell them to my customers. I'm happy to accept exchanges as well & urge you to contact me to discuss. email: rachael.sudlow AT gmail.comNO RETURNS ON CUSTOM WORK OR SALE ITEMS. Pieces that are highly customized (i.e. unusual ring sizes or custom stamped pieces) I am unable to resell, and thus, can not be returned. I will not accept returns on custom wedding rings, especially those made to order in gold. Please keep this in mind when you custom order pieces. If your piece is customized but still resellable, returns are accepted at the shop's discretion & with a possible restocking fee. If you'd like to return a ring & it's an uncommon size, then I reserve the right to apply a restocking fee IF I accept returns on the item.For sanitary & legal reasons I cannot offer returns/refunds/exchanges on body jewelry.MAKE SURE TO PACKAGE ALL RETURNS APPROPRIATELY. PLAIN PAPER ENVELOPES WILL NOT SURVIVE THE USPS