We're a mother-daughter team handcrafting everything with our 2 (and often 4 collaborative) hands from our studios in Ottawa, Canada's little-city capital. Actually, we're both mothers now (and those 2 little new people reminds us every day of how important it is to be kind to our planet). We use exclusively natural fibres and most pieces are also organic, reclaimed vintage and recycled.
CUSTOM ORDERS:We take these on whenever we can, so please contact us for more information.____________________________________________________SENDING AS A GIFT:We will happily gift wrap your purchase and send it on directly to the (lucky) gift recipient. We can also include a gift card with a message from you.___________________________________________________RETURNS:We will offer a return on damaged merchandise. We check each handcrafted item carefully before it is sent out securely. Please contact us within 3 days of receipt of damaged merchandise to discuss the situation. Unfortunately, we cannot offer refunds or exchanges for other reasons. On apparel, please determine sizes carefully before ordering. Please send us a message with any questions you have - about sizing, fabrics, washing instructions or anything else, prior to purchase. It is very important to us that our customers are satisfied with their orders.___________________________________________________RUSH ORDERS:Most of our picnic blankets and many of our pieces are ready to ship. Unless noted as "ready to ship", our items generally have a turnaround time of approximately 3 weeks. Rush orders that are requested in a shorter timeframe than our usual turnaround time will incur a 20% rush charge. We try to be as fair as possible in creating the items in the order they are purchased. We are a 2-woman operation and all items are carefully handcrafted by us. __________________________________________________SHIPPING:We ship everywhere - just convo us with what you would like and we can give you the shipping rate. Shipping prices cover the shipping materials and delivery charges with Canada Post. Delivery can take 2 to 4 weeks on average in North America. Customers are responsible for any duties/taxes/customs fees that may be charged after we ship the order.** Some listings include shipping with tracking # and insurance. others do not. If you would like insurance and tracking with your order, please let us know. If insurance and tracking is not purchased, and your order goes missing, SewnNatural is not responsible for replacement.