PaymentPayment is required at time of purchase. Payment for Made to Order items is required at time of order.ShippingI ship to everywhere in the world. Items are posted in NZ Post bubble wrap envelopes, so your item will not get wet. All items are fully insured by good ol' NZ Post (thanks guys).New Zealand: usually 1-3 days with NZ PostEverywhere else: All items are shipped via New Zealand Post International Air. Timing is approximately 3-6 days to Australia and 6-10 days to everywhere else. USA is usually 7 days. Refunds and ExchangesI want you to be as happy with the item you receive as I am making it. All my items are lovingly handmade with quality fabrics. Seams are serged (overlocked) for durability and a professional finish. All items are prewashed with Ecostore wool wash and therefore preshrunk. Refunds will be considered on a case by case basis - contact is required within 14 days of purchase.