*Delivery*In-stock orders are usually shipped within one week. For international orders please allow 2 weeks for order fulfillment and delivery. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email. *Shipping*International shipments are possilble. Please contact us with your request and to get to know teh shippingcost for your country.*Return/Exchange Policy*We will be glad to make an exchange or credit your account for any items you are not completely happy with. Please email us at firstname.lastname@example.org within 7 days of receiving your order to arrange for a refund or exchange. The item MUST be returned to Sasja Saptenno | Accessorylab within 30 days of the shipping date in unused and perfect condition (including original packaging). Shipping and Handling fees are non-refundable. Ship prepaid and insured via a trackable method with the package securely wrapped. Return shipping charges are non-refundable and the full responsiblity of the customer. When your returned merchandise is received, we will credit your original payment method.Sasja Saptenno | Accessorylab is not responsible for customer returns that are not received.