About our Leather:What sets our products above the rest? We use only the finest of leathers that we come across. When you purchase an accessory or handbag from Sakura Urban, you are not only buying a piece of wearable art, but a timeless, classic, chic, and quality piece of work that will only get better with each use.Our leather is soft, supple, and smooth. Some have called it “as soft as butter”. The smell is unreal... it’s the smell of genuine, Italian leather that speaks quality. When you see, smell, and touch our products, you will know exactly what we are talking about. Each hide is different. Some have crackles, some are distressed, and others are shiny and chic. With each hide being different, you can count on your own piece being unique and one of a kind. We only use brand new Italian leather that comes in a full hide. This allows us to control the use the leather has endured and the environmental conditions it came from before it reaches you. When you get a piece of this hide and begin your adventure, the leather will tell a story about your life and your encounters. It will tell your own story. Care Instructions:This leather will get more distinguished after each use and will take on some marks. And this is okay. Again, it is telling your story and becoming a part of you and your adventures in life. But be gentle and use this piece with care. When you are finished using your piece for the day, don’t smash it or put it under things. Let it sit out and get some air or store it nicely in your dresser. Though our work is durable, it is still extremely soft leather you are using. And it will get damaged if not taken care of properly. Treat it as though you would your fine Italian bag you found on a vacation in Italy. If taken care of, your piece will last for many, many years to come.Return Policy:If you are not fully satisfied with your product, please contact us and let us know. Though we do not offer refunds, we will exchange any product if the product is damaged. However, you must notify us within 3 days of receiving your item. If the item is not what you expected, email us. Each case is handled on an individual basis and we promise to make it right.