About r.e. stowe

We are a very small company in rural Virginia. All of our collars and leads are made by hand in our small studio near the Blue Ridge Mountains. Our collars have several qualities that make them ultra luxe and truly unique.Here are few important things you should know about us:- While many swear by plastic side-release buckles, we have always preferred the look and functionality of a collar with a metal double bar buckle and grommets. But we saw this type of collar as having a big flaw. We did not like the ‘flap’ that often occurred at the end. You know exactly what I’m talking about, right? Well, we have changed all that. Our innovative collar design eliminates the “flap”. A series of small magnets embedded in the collar help the end (or flap) adhere to the rest of the collar. This internal feature does not affect the look or fit, nor does it add any weight to the collar. You won’t even know they are there but you will notice how well they work.- We only use jacquard ribbon on our collars. Unlike satin or grosgrain ribbon which is printed, the design is actually woven into jacquard ribbon. Jacquard ribbon is considerably more expensive than printed ribbons but it lasts much longer (the design on printed ribbon will rub off over time) and the look is much richer.- We love our pets and believe they deserve nothing but the best. And that’s exactly what you’ll find in our shop.

*Shipping*Most of our products are made to order. We typically complete and mail orders in 3 or 5 business days … I say typically because we are a very small business and sometimes life happens. If for some reason there will be a delay with your order we will contact you with the details.We ship your entire order in the US and to Canada for just $3.75. If you live outside of the US or Canada, we ship your entire order for just $6.25. US customers – Transit times for first class mail can vary quite a bit. If your order is needed by a certain date and you would like us to ship your order priority mail, just let us know. The cost to ship priority is $7.25 (or less). International customers – Transit times can vary a lot… anywhere from 2 to 4 weeks… and if you live in Australia or New Zealand, it could possibly take as long as 6 weeks. Most international orders are received in 3 weeks but occasionally customs and the postal service can be a little unpredictable so we just want you to be prepared for the possibility of a longer than normal transit time.*Refunds and Exchanges*We want our customers to be happy! If for some reason the size does not fit or if it just doesn’t suit your angel (or little devil) let us know. We can work together on a solution. We want you and your pooch or kitty to be happy!Standard (non-custom) Orders – We gladly except exchanges for standard styles and sizes (non-custom). Should you choose return your item, we will happily reimburse you the cost of the item as long as it is returned unworn and undamaged. You will be responsible for the return shipping cost. Reimbursement will be made to you upon receipt of the returned item. If you would like to exchange your item(s), we’ll send out your replacement after we receive the item(s) you are exchanging. When it comes to size, please measure your pet’s neck carefully to avoid the exchange process. Should you choose to return or exchange your purchase, please contact us first so we can watch for your shipment.Custom Orders – Custom items can not be returned or exchanged.