About Puxxle · The Pixel Puzzle

The puxxle is born out of the fascination that two sisters have for games. From early childhood on in their hometown Lisbon, Portugal, Catarina Lente and Luisa Lente pass most of their spare time with puzzles, imagining characters and inventing games. With the emergence of the spectrum, they discover a new world and later on, with SimCity2000, their fascination for pixel-constructions begins.Specialized in Graphic Design, Product and Web, in 2004 they found the design company Yoyo in Barcelona, Spain. After years of work and many different projects, it is with pixel-projects that they imagine what it would be like to lift the pixelized universe from the screen into the real world. Composing in pixel is not solitary work in the computer anymore, but rather a game, a pixel puzzle, where both of them can intervene pixel by pixel and where everything is possible. http://puxxle.yoyo.es

*Generic Refund Policy* We accept refunds and exchanges. *Returns* Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. *Additional non-returnable items:* Gift cardsTo complete your return, we require a receipt or proof of purchase.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery. *Refunds (if applicable)* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. *Late or missing refunds (if applicable)* If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at puxxle@yoyo.es. *Sale items (if applicable)* Only regular priced items may be refunded, unfortunately sale items cannot be refunded. *Exchanges (if applicable)* We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at puxxle@yoyo.es and send your item to: YOYO - Rua Funchal n54 r/c 2670-Loures, Lisboa, Portugal. *Gifts* If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return .*Shipping* To return your product, you should mail your product to: YOYO - Rua Funchal n54 r/c 2670-Loures, Lisboa, Portugal. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.