Hello. Welcome to Prince Design UK's policy information.Payment:Please pay by Paypal within 48 hours of purchase. This means that you can use any major credit card. Beyond this time, I reserve the right to cancel the transaction. If you are experiencing technical difficulties, or there is a problem with making the payment for any reason, please contact me as soon as possible.Shipping:Stock items are usually shipped within 2 working days of receipt of payment. Please check my shop news by clicking the link on my main shop page, as any temporary delays will be stated there.Items are shipped worldwide using airmail. If you would like additional insurance, please contact us for a quote.If you would prefer a different shipping method eg Airsure, please contact me and I will send a quote.Any customs charges or local taxes are the responsibility of the customer.Worldwide customers - you should usually expect to receive items within six working days of dispatch, although postal services in different countries are variable and so we cannot guarantee delivery within six days. Having said that, we have had very favorable reports when shipping to most destinations.UK customers you should usually receive items within three working days of dispatch. I send by first class recorded delivery within the UK.All customers, please note, items are sent by standard mail services as listed above, and I cannot take responsibility for items lost in the post. If you want extra services, such as signed for delivery, this can be provided at a surcharge.We try to make packaging as lovely as possible, because a lovely parcel is a pleasure to open! However, we take extremely seriously the fact that most items are ceramic, and therefore the packaging's main purpose is first and foremost to protect the item. We want you to receive your order in one piece, and do our utmost to ensure that it does by wrapping items well. We are also concerned about environmental issues, so where possible, recycled packaging is used. Please re-use the packaging you receive if possible.Refunds and exchanges:We hope that you will love your purchase! If you don't, please return it, undamaged, in the same packaging, within seven days of receipt and we will exchange it for another item of the same value.(Shipping costs are to be paid by the customer.)The only items that cannot be returned are special orders that have been made specifically for you.If the item is damaged or faulty, please let me know immediately and I will happily exchange it as soon as I receive your return. In this instance, you must notify princedesignuk within three days of receipt to qualify for a return.