About notNeutral

notNeutral is the creation of Rios Clementi Hale Studios, a nationally recognized, multi-disciplinary design firm specializing in architecture, landscape architecture, interior, graphic, urban, exhibit and product design. Rios Clementi Hale Studios was founded by Mark Rios in 1985 as RIOS associates INC and has since grown to encompass a myriad of talents in one firm. Signature pattern and color have become a trademark in Rios Clementi Hale Studios work. Whether designing a 700-seat entertainment venue, a childcare center for entertainment studios, a single-family residential interior, or a restaurant, Rios Clementi Hale Studios approaches the design process from a conceptual base and then pushes the limits of a project into unexpected and bold directions.notNeutral is a product design company that creates design-oriented lifestyle products based on past and current projects by Rios Clementi Hale Studios. Part design laboratory, part lifestyle laboratory but mostly confident, hip and streetwise products that express in dividuality and choice. notNeutral is the antithesis of Òlowest common denominatorÓ retailing. Never round-tabled. Never put to a focus group. notNeutral has built a unique following that attracts young-spirited, colorful individuals who are looking for designs that express their style.

Order processing involves verifying identity and credit or debit card number, selecting the correct products according to your submitted order, checking product quality to ensure your satisfaction, wrapping your products as requested (see gift wrapping policy below) preparing and packaging your products for shipment and placing products with a delivery service or the appropriate carrier. We will notify you via e-mail if a product you have selected is not currently in stock and keep you updated on the status of such product(s). Depending on the shipping method you select, you should receive your order within two (2) to seven (7) business days (excluding legal U.S. holidays) after it is processed Please notify us at service@notneutral.com, or by contacting us at the phone number listed below, if your shipping or billing information needs to be updated or corrected. You are responsible for providing accurate shipping and billing information to us prior to our shipment of your order. Gift WrappingIf you would like any of your items gift-wrapped, just let us know. It's free! We'll do them up with a very not neutral, simple on the outside – snazzy on the inside, scheme. (Please note that this excludes our Baby Boomer Too furniture, since these items are too large. Of course, we will be more than happy to include a gift card with your package.) Make sure to tell us how you would like the gift card to read, otherwise we might make something up. U.S. Domestic ShippingShipping is based on 10% of the items purchased. There is an additional $3.50 handling fee. We will notify you of the status of your processed order by e-mail. International ShippingPlease call us toll-free at (800) 270-6511 to place an order that will be shipped outside of the United States.WarrantyPlease see our Legal Notice for our product warranty. Privacy Policy Customer SatisfactionAt notNeutral, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.General Returns/ExchangesYou may return any non-furniture items purchased from us either by mail at the address below or in person at our notNeutral store within 30 days. Please call us toll-free at (800) 270-6511 to receive a return authorization. Items must be returned in substantially the same condition and packaging in which they were received. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. notNeutral offers no shipping and handling refund or credit on returned merchandise. Furniture Returns/ExchangesAt notNeutral, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials, and construction is always forefront. These products are a natural plywood product and as such variations in color, texture and finish are qualities inherent to the wood. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact us at (800) 270.6511 as soon as possible, within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply. Again, shipping fees are non-refundable. How to Order by Phone, Fax or Mail If you would prefer to order by telephone, call us toll-free at (800) 270-6511, between 9:00 am & 5:00 pm (PST). You may fax your order to us at (800) 270-6544 anytime. Download and print our order form to order products by mail.