*Payment*Pay pal payment due upon order. If your payment is delayed for any reason, please message me, I am very understanding, we will work it out.*Shipping*All in stock items will be shipped within 1-2 business days of completed payment.All made to order items will be shipped upon completion. Please see details in the listing regarding the time frame it takes to hand make your item. All orders will be shipped to your Supermarket address unless otherwise notified. Pease notify me if you wish to insure your package for an additional fee. I am not responsible for any damaged incurred during the shipping process if the buyer does not choose to insure their package. All US sales will be shipped with a delivery confirmation number. All outside sales will have customs form number.*Refunds and Exchanges*If you have any problems, please message me immediately. I stand behind my work and will rectify the situation. If you are not satisfied with your item you must notify me upon receiving it. You must ship the item back to me, postmarked within 3 days of receiving it. Item must be Un-worn, and Un-used with proper packaging. You must have a delivery confirmation number so that I may check the status of the shipment. Once item has been returned properly you will receive a refund via pay pal in the amount of the purchase price minus the original shipping charges. Buyer assumes all shipping costs to return the item. The same policy stands for exchanges. Your exchange item will be shipped once the return is received.