Because most Mod Pieces items are made-to-order, we do not accept refunds. However, If your item is lost or damaged during shipping, Mod Pieces will work with the carrier to obtain a full refund for the buyer.Exchanges are accepted. Buyer is responsible for any additional shipping charges.All newly made items in the shop are held to the highest standard of quality and craftsmanship. Please note that Mod Pieces does not offer warranties. The buyer assumes all risk & cost associated with future servicing, repairs, or maintenance.Please review the product descriptions & photographs carefully prior to purchase. We have done our best to make sure that the photographs accurately reflect the colour of the item. However, because the colours you see depend on your computer monitor, we cannot guarantee that the display of any colour will be 100% accurate.