About Misala Handmade Bags & Purses

Misala Handmade is a small business owned and run by the husband-and-wife team Michelle and Sanford. Since 2010, Michelle had been designing and crafting original and unique handmade bags in all shapes and sizes to all over the world.In 2013, Michelle and Sanford, who were originally from Hong Kong, moved their business from Dubai, United Arab Emirates to Taipei, Taiwan to start their public workshop and live their handmade dreams."misala.cc":http://www.misala.cc

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All items are ready to ship within 3 working days after receiving payments. You will receive a separate message with tracking number once it is shipped.*Order Packaging*Your order will be shipped in protective and professional packaging to make sure it will arrive in good shape. I will keep sourcing for more functional yet environmental friendly options in the future! Feel free to show your friends and families our products and business card to spread the love!*Basic Shipping*By default, the shipping rates listed on the product are the most competitive postage rate I can offer from this part of the world. I ship by Taiwan's official postal service Chunghwa Post via Registered Small Packet or Insured Airmail Parcel services with tracking number and no insurance. The item's local status within Taiwan can be traced on the post office's website with a link included with your shipment confirmation message. The destination country's post office has the responsibility of maintaining tracking information once the item arrives in the country and therefore the tracking service can vary.Additionally, there is a small chance that the item will be held up a few weeks by import custom clearance for routine checks and this could be a cause for further delays. Please accept my apologies for the long transit time and I hope you understand the difficulties of posting internationally. I keep all original postage receipts (with date of postage, and addresses of sender and receiver) for every order and can provide scanned copies upon request.For further inquiries regarding the shipping of your order, please feel very free to write to me by using the Contact button. Your inquiry will be attended to within 24 hours.*Shipping Refunds for Multiple Items*When purchasing multiple items, there is a chance that the actual shipping might be lower than the quote on my shop. I will refund you the full difference by PayPal if the difference is $2 or more.*Free Shipping Upgrade*If circumstances allow, I may upgrade your shipping service to an international courier free of charge. In that case, I will contact you to ask for a contact number (a requirement for international courier packages) and in that case, your package should arrive within 7 days upon posting.*Undeliverable Packages*Undeliverable packages posted using Chunghwa Registered Small Packet or Airmail Parcels, are most often due to misrouting of the item by the postal service. They may be returned to me 2-3 months after shipping. There will be an indication on the postal tracking website when a package goes into this state.When I receive a returned package I will try my best to inform you of this unfortunate incident and you will be given an option to request a full refund (minus shipping) via PayPal or have your package shipped to you a second time for a minimal charge. Please take note, however, that PayPal does not allow refund after 60 days. When this happens, I will honor your request for a refund by sending you directly a PayPal credit of the full refund amount.Refund or reshipment requests will be accepted 45 calendar days after a package is posted.