GENERAL FAQHOW LONG WILL IT TAKE FOR MY ORDER TO GET READY? Most jewelry and bags are ready to ship the next working day of your order. Unless otherwise stated the item in the picture is a sample and you will receive either a stock item or an item made to order.In the unlikely event of a delay due to shortage of materials,special requirements etc. l will contact you as soon as l receive your order.DO YOU GIFT WRAP? All our items are beautifully wrapped and perfect to offer as gifts.DO YOU OFFER WHOLESALE? I am an experienced international wholesaler. I have participated in numerous international trade shows including Who's Next in Paris. Please check the wholesale page for some basic info and contact me for more details.IS YOUR BRAND ECO FRIENDLY IN ANY WAY? I use mostly natural materials, re-claimed leather and vintage fabrics. I do not use exotic skins or fur. All items are entirely handmade by me. Part of the profits are donated to the WWF.SHIPPING AND PAYMENTIN WHICH COUNTRIES DO YOU SHIP?All over the world! International shipping is very welcome. Happy customers come from the US, Canada, Australia, Japan, France, UK and Italy.WHAT SERVICE DO YOU USE FOR SHIPPING? DOES IT TAKE FOR EVER TO ARRIVE FROM GREECE?We ship our orders via first class Air Mail.Delivery normally takes 7-15 working days to most destinations outside the EU. You have the option of Registered mail for an additional charge of $3 (2,3 eu)EU customers have the additional option of Express mail for another 1,5 euro.During the holiday season delivery might take a little longer, up to a month.WHAT ABOUT TAXES AND CUSTOMS: You are responsible for all taxes and customs in your country. You can get an idea of the costs here: http://www.ehow.com/how_6764301_calculate-customs-charges.htmlWHAT HAPPENS IF AN ORDER GETS LOST IN TRANSIT? I have shipped more than 200 items all over the world and l only had 2-3 occasions of the order arriving late (the majority of buyers talks about super fast delivery, please see feedback) and only one of the order getting lost in transit.If you do not receive your order within 3 weeks of the shipping date l will re send the item(s), offer you store credit or refund you. I want you to be happy with your shopping experience!CUSTOMER CARE: RETURNS, REFUNDS AND EXCHANGESMY ITEM IS NOT WHAT I EXPECTED: I make every effort to describe and picture my work as accurately as possible. If you have any additional questions l encourage you to contact me as many times as you like, l am never tired of providing you with information and your questions help me improve my customer service.However, buying on-line always involves the risk of receiving something different from you have imagined. I want you to be happy with your shopping experience, so as long as you return it to me in five working days from the day of receipt l will refund you in full including the cost of the return shipping (refunds are processed via PayPal once we receive the returned goods, return shipping charges must be agreed upon beforehand ).Please note that this does not apply for custom orders and sale items. In these cases all sales are final.MY ITEM IS FAULTY/DAMAGED: All my creations go through vigorous quality control before they are carefully packaged and sent to you. If however you receive an item that appears to be faulty or damaged l please contact me immediately to arrange for an exchange, repair or refund.I LOVE MY MASLINDA SO MUCH THAT I WEAR IT EVERY DAY AND I THINK IT NEEDS REPAIR: We are happy to take care of repairs due to normal wear and tear free of charge as long you are willing to undertake the shipping costs to and from our workshop. Here are some tips to keep your handmade treasures in top condition for longer:Bags: Spot clean with a damp cloth and mild detergent, if heavily soiled entrust to a specialized cleaner. Do not wash.Jewelry: Avoid contact with perfumes, oils, creams etc. Avoid prolonged contact with water (swimming, showering etc). Gently wipe with a soft cloth to maintain good condition.