*Shipping*- *ALL ITEMS ARE SHIPPED WITH REGISTERED MAIL SERVICE, WITH TRACKING NUMBER - INSURANCE IS NOT INCLUDED*- *PLEASE CONTACT ME IF YOU NEED INSURANCE OR EXPRESS DELIVERY AND I WILL CALCULATE THE COSTS FOR YOU*- Estimated transit times via registered mail : Europe 5-10 working days, USA and the rest of the world anywhere from 10 working days to 4 weeks.Shipping times are not guaranteed and can take longer than estimated. If international customers are experiencing delays it is held up in customs and takes up to a month to be resolved and the customer to be contacted.- Customers from outside European Union are responsible for any duties or customs fees.- I ship my items from Germany or my summer studio in Romania depending on my current location*Returns & Refunds*- Custom orders cannot be returned, exchanged or refunded- All sales are final unless i made a mistake with your order ( e.g shipped the wrong item, item was wrongly described)- If an item arrives damaged or gets lost, i will do my best to work out a solution with you. I can send a replacement item or offer a store credit.Photos of damage are required.