SHIPPING INFO:Items generally put in the mail within 1-3 days. Domestic US shipping can take 3-5 business days after shipping date. Outside the US estimated at 6-10 business days from shipping date, although sometimes can vary greatly around times like holidays and tax days when the post office is swamped. Please be patient!PRIORITY/EXPRESS SHIPPING BY SPECIAL REQUEST! PLEASE EMAIL US DIRECTLY!No refunds, returns, or exchanges unless in the rare event that items are damaged in shipping. In such a case buyer must contact us within 14 days of arrival date. Simple repairs are available for free, buyer is responsible only for the cost of shipping the item to us. Broken pendants cannot be repaired or exchanged and is the responsibility of the buyer to take good care of it. Purchasing just a new pendant without the chain is possible.Any other questions, please email us at tiffany[at]kidviskous.com, thanks so much!