If you are unhappy with your bag for any reason, you may return it within THREE (3) days of its delivery for refund of the listing price less 10% restocking fee. Shipping charges are covered both ways by customer. Item must be shipped in a hard box (preferably the original box and packaging it was shipped in) with insurance and delivery confirmation to ensure a safe delivery. The delivery confirmation number must be sent to me within 3 days of its delivery date and be in the exact condition it was received in order for me to accept the return. If the bag is found to be used and not resalable, it will be returned to the customer upon the customer's expense. FINAL SALES: Discounted and sale items are final sales and NONRETURNABLE. All bags are meticulously inspected while I make them and before shipment; please message me the day of delivery if you find any flaws when you receive the bag so that I may make things right for you.PLEASE NOTE BEFORE PURCHASE:- Dimensions: Read dimensions carefully to ensure the product works for you.- Color: Note that colors vary from monitor to monitor settings and this is the nature of buying from an online business. If you would like a leather or fabric swatch, please message me with your name and address so that I can send one (this is at no cost to you).- Leather Types: All my leather bags are made with premium full-grain (aniline and semi-aniline) and some top-grain genuine cowskin leather, typically used in high-end upholstery. Do note that because these leathers are minimally processed leathers (they are not corrected), they retain the beautiful natural markings in the cow hide before tanning like branding, scars, bite marks, fat wrinkles, etc. While I try to place these natural markings on the back, bottom, and discrete places around the bag, I do not throw away all of these parts of the hide because I believe in minimizing waste and using the entire animal. These "blemishes" that add character to each bag and also is the signature to a leather lover that it's high-quality genuine leather!