All US shipments are through First Class Mail, 2-3 day USPS Priority Mail or UPS Ground. If items are not in stock, they will be made to order and shipped out within 5-10 business days from the date of sale. All items are carefully inspected and packaged prior to shipment. If items arrive damaged, please contact Jean Pelle via email or phone within 48 hours to make a claim. If you are unhappy with your purchase, please return unused items within 10 calendar days for a full refund. If items arrive damaged and not in their original condition, refunds will not be issued. Shipping costs will not be refunded. Items may not be returned for exchanges.