About House of Moss

Handmade Woodland Decor for the Natural Home

*Where does this store ship from?* House of Moss items ship from Oregon (United States).*What is this store's return and exchange policy?*If for some reason you're unhappy with your order, let me know within one week of receiving it. Depending on the situation and the nature of the return, we'll figure out the fairest solution, but generally it would look like this: You'll ship the item back to me, and upon receiving it, I will refund the transaction minus the price of shipping.*Do you accept orders placed outside of the US?*We sure do!*How long will it take to receive my order?*Shipments go out on weekdays, within three business days of payment (unless otherwise noted- see the shop announcement for any news of delays). Custom items and made-to-order wholesale sets, please allow up to two weeks for production (this can be rushed- just let me know).Domestic shipments: Orders within the U.S. will arrive by USPS First Class Mail or Priority Mail, depending on the weight, and will include Delivery Confirmation.International shipments: International orders will be shipped by different carriers/services depending on the weight, urgency, trackability, etc. International customs paperwork will be marked as "merchandise," not "gift." Please contact me if you have any questions.Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. *Is your packaging eco-friendly, too?*Yes! Orders are carefully packed in reusable boxes and sent in non-plastic mailers, so as to be kind to the earth. I use durable cardboard kraft boxes for packaging inside the padded mailers (with the exception of acorns and hearts, which will be packaged in cardstock pillow boxes that you can see in the listing photos, and wholesale orders of some items, which will be packed in paper bags); multiple orders will likely be combined into the same kraft box, so if you'd like to have separate boxes for each item, such as if you are giving them as individual gifts, please let me know and I will include a box for each item. I use biodegradable/compostable cellophane pouches for some item sets. (Also in the package, you'll find a felt acorn as a gift. If you want a specific color, please make it known at the "message to seller" stage of checkout.)*Do you accept custom orders?*Yes, I do! If you have an idea for something you'd like, send me a message and we'll make it happen.*Do you accept wholesale orders?*Yes, I welcome wholesale orders. Retail shops, please feel free to reach out to me with inquiries. *How can I contact you?*Feel free to contact me at HouseOfMossShop@gmail.com