About Fayte

Fayte is created to help you express your own individuality and uniqueness and to celebrate it. LOVE ART. LOVE FAYTE -a true journey of lust in spirit and craves sensation.

Delivery timesOrders are processed rapidly after receipt, to ensure that your items are shipped to you as soon as possible. Please expect to receive your order within 2-20 business days, depending on your delivery country.These are estimated delivery times only. We are not responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, New Year, Chinese New Year, Easter and other holiday periods. Although beyondfayte.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.Business Days: 9:00 am - 6:00 pm, Monday to Friday, excluding public holidays in Hong Kong. Orders received between Monday and Friday will typically be processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays will typically be processed by the end of the next business day.PLEASE NOTE: customs in certain European countries including the UK, France and Germany may take a relatively longer time to inspect parcels, and the delivery time of some orders may therefore take up to 3-4 weeks.Dispatch notificationWe will send a dispatch notification e-mail to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. Please expect to receive this e-mail within 2 - 14 business days.Please note, that if you do not receive a dispatch notification e-mail, your e-mail service provider or e-mail software may have blocked our e-mails.VAT, import duties and/or taxesYour order may be subject to VAT, import duties and/or taxes, which are levied once your package(s) reaches your country. beyondfayte.com ships your package DDU, "duties and taxes unpaid". We do not collect VAT, duties and/or taxes, and cannot predict what your particular charges maybe. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.Exchange and refund policyAll products are limited release and have number tags attached to ensure exclusivity. All products are checked for quality before dispatch. Refund or exchange of our products are offered only if you have received a damaged or incorrect product(s). Should this happen, please return the damaged or incorrect product(s), by following our Return Procedures.We will arrange to re-send the product(s) without any extra delivery charge. The return shipping fee will be refunded by offering you credit-off your next purchase.Only in such cases where a product has sold out, will we offer a full refund, via the same form of payment originally used for purchase.Please note: Beyondfayte.com can only accept returns purchased from Beyondfayte.com. If you have purchased a product from another retailer, please contact that retailer directly.Return ProceduresPlease pack and send your returned products to us, using the following steps below:E-mail us at info@beyondfayte.com.This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and provide us with your Order Number, indicate the returned products and the reason(s) for return. Once we have confirmed this complies with our exchange policy, we will aim to send a confirmation e-mail within 48 hours. You can then return the product(s) along with our confirmation e-mail.All return shipping fees must be prepaid. We cannot accept COD returns.