About Heather Knight @ Element Clay Studio

Heather Knight specializes in nature inspired ceramic designs. Working almost exclusively in porcelain, she lovingly produces each of her intricately detailed objects by hand.read more:"link":http://elementclaystudio.blogspot.com/more products:"link":http://www.elementclaystudio.com

Hi,Welcome to Element Clay Studio, Ceramics by Heather Knight! Please let me know if you have any questions. I am here to help! You can message me here, email at elementclaystudio@gmail.com or call 828-275-8279.Everything you see in my shop is hand made by me. Please allow for slight variations in color and size and small imperfections, as no two pieces I produce will be exactly alike. Each listing is for a unique object that may vary slightly from the photograph. I do my very best to provide you with the best, gallery quality work.Please let me know if you are purchasing an item as a gift and I will include a personalized card for the recipient.Thanks for stopping by!*Payment*You are welcome to call me with your credit card number if you do not have PayPal. Our number is 828-275-8279.Please notify me at checkout if you are planning on sending a check or money order. Items will be shipped AFTER payment has cleared.*Shipping*I pack each item in many layers of bubble wrap, surrounded by heavy duty packing peanuts inside a heavy duty box. I take great care to ensure items arrive safely and am happy to replace anything that reaches you in damaged condition.All domestic orders are shipped via USPS Priority Mail, usually within 1-3 business days of purchase, if the item is in stock. You will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship. If a package fails to reach you in a timely manner, I keep the tracking numbers on file and you are welcome to contact me for all relevant chipping information.International orders will ship International Priority via USPS. Buyer is responsible for duties, fees, or taxes incurred upon receipt.*Refunds and Exchanges*If an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value. Please notify me within 3 business days of receipt if you receive a damaged item and ship it back to the studio. Buyer is responsible for the cost of shipping.I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand and by nature have imperfections and variations. If you are unhappy with the items that you receive, please contact me and we will work together to resolve the issue. I want you to have a pleasant experience!In the event of a return or exchange, shipping charges are the responsibility of the buyer and non-refundable.Additional Policies and FAQsI include a receipt with your package. If you are purchasing a gift that is to be sent directly to the recipient, please notify me at checkout, and let me know what you would like the card to say. I will include a card with the message of your choice and will not include any receipts or invoices.