efratdeutsch's Shop PoliciesWelcomeHi There and welcome to my jewelry design shop on Etsy.The collections are all hand made and inspired by both nature and urban life. The items include an array of delicate, elegant, and elaborate designs that create a one of a kind piece of jewelry.Paymentorders must be canceled or amended within 24 hours if you no longer wish to proceed with your purchase. My prefer method of payment is PayPal. You Don't need to sign up for a PayPal account It's instant and they offer excellent Buyer/Seller protection.ShippingAn item in stock will be posted within 3 working days of payment completion. Items that being specially ordered can take between 2-4 weeks. If you want your order in a hurry, I can ship Express Mail, FedEx. There will be an extra $10 charge plus the actual shipping cost.Refunds and ExchangesIf your order arrives damaged or incorrectly supplied I offer a repair or replacement service. Please contact me first, or if a gift, ask the purchaser to contact me. I will arrange a repair, replacement as appropriate. Earrings and custom made items, such as rings, cannot be returned.All return requests must be made within 48 hours of item receipt and the item(s) must be sent back and received within 14 business days. Returned items must be in salable condition. Shipping charges are not refundable.Additional Policies and FAQsCUSTOM ORDER RINGS:Please make sure of your ring size before ordering. This can be done either by a jewelry store or by ordering one of my ring sizer. Another way is to Take a piece of string or a thin strip of paper and coil it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need. After that please contact me and I will send you an email with a ring sizing chart. Most of my rings have to be remade if you need a smaller size.Jewelery Care:About Oxidized Jewelry:Jax is the chemical treatment of silver to change the surface color to grey and black.The Jax is not a permanent surface treatment and can wear off, that is often a positive thing because its create on the piece. Store your oxidized jewelery separately to your other jewelery in your jewelery box to avoid it rubbing against any sharp surfaces.Cleaning your jewelery:Oxidized silver requires virtually no cleaning. To remove dirt from intricate patterned areas use a soft brush either dry or with water.Caring for pearls:Pearls can easily be scratched please store them separately.Please take care not to apply perfume while wearing your pearls and wipe them after wearing with a soft,damp cloth to remove any traces of cosmetics or body oils. Do not use any chemicals to clean your pearls. Even a mild soap could cause damage to their sheen. Only use jewelery cleaners labeled as safe for pearls.Rhodium plating:Rhodium is a precious metal, a member of the platinum family.electroplating is used to provide a surface that will resist tarnish. If you're going to be doing a lot of work with your hands(such as gardening) you'll want to remove your rings during that time.If you have any questions or comments, please let me know!I accepts Wholesales and Consignment. For any information please contact me by email.