*Return and Exchange Policy*if for any reason you are unsatisfied with your order, it can be returned within 14 days for store credit only. the item(s) must be returned unused, in perfect condition in their original packaging bearing all tags and any special protective or packaging materials. shipping and handling fees are non-refundable, and you must pay to ship your item back to us. credits are valid for one year from date of issue. credit can be tendered in the form of a gift certificate to the person of your choosing, by request.to download a Return/Exchange Form "click here":http://www.re-surface.net/Returns.pdf*Customer Service* please message us via Supermarket, or send e-mail to: email@example.com will respond to your inquiry as soon as possible.