About Divina Denuevo

As with many adventures, the birth of Divina Denuevo began with a skeleton key… A key that unlocked a love for creating unique pieces that hint to a simpler time, using time-honoured leather-crafting techniques and sustainable design principles. Our designs are unique and edgy, while also remaining romantic and classic. We focus on re-purposing that which the world has cast aside in redundancy like keys that no longer open doors and locks that have lost their place as time has worn on. We believe in reducing waste and re-using our scraps to minimize our footprint, and in working with our hands to make pieces of functional art.

*SHIPPING*We try to ship within three – five business days of receiving clear payment if your item is IN STOCK, but these times can vary. Most of our items are MADE TO ORDER, so at most we request you allow 2 weeks for your bag or accessory to be created - as sometimes it can take a little longer to get the leather and make your special piece!Your item will arrive to you carefully packaged using as much recycled materials as possible. Please be kind to the planet and recycle the packaging.*US & CANADA*US orders ship either via Canada Post Light Packet & Small Packet Air Service for smaller items, medium and large are shipped US Small Packet Surface or USPS First Class or Priority Mail Service. Packages typically arrive within four – seven business days for air. If you have purchased a larger item, your item may arrive via ground shipping - in order to keep costs down. These items can take up to 2 weeks to arrive. Tracking usually costs $10 more per parcel, which is why we do not provide tracking unless requested, at which point the buyer pays for the additional costs.*INTERNATIONAL SHIPPING*In order to keep costs down for our customers, for orders to everywhere else we ship via Canada Post Airmail Service. Delivery time varies and can take from 1 to 4 weeks. If you would like to upgrade or would like insurance and tracking for your package please contact us. Shipments outside Canada may be subject to Customs Duty and/or other Local Taxes. International customs charges/ local taxes/ fees/ VAT are responsibility of the buyer.*RUSHED SHIPPING*Please be in touch before purchasing if you require expedited shipping. Additional costs may apply, and will be dependent on production time (sometimes we can't make something fast enough!). Once we confirm the cost and availability of a rushed order, you may proceed with your purchase.*SHIPPING COMPLICATIONS*If your item has been stolen on its way to you or if there has been some shipping complications (such as you receiving another person's item and there was a mix up in the mail), please send us PHOTOS of what was received with original packaging so we can sort out what happened during delivery and we will send a replacement free of charge immediately. *Photo evidence is absolutely mandatory!*We cannot be responsible for lost or stolen items in the mail. I retain proof of shipping and am happy to provide evidence of your shipped item if required. We file a claim on your behalf and let you know when the refund from Canada Post has come through - at which point you can choose to have the refund processed or have us re-send your order.*Refunds and Exchanges*We sincerely appreciate your business and want you to be satisfied with your purchase. Please let us know if there is something that we can do to remedy a concern that you have with one of our items. We stand behind our products 100% and offer an unconditional return within 7 days of receipt*. * Items must be unused and undamaged. Shipping cost will not be refunded. Buyer is responsible for return shipping. * Custom orders are non-refundable Please make sure that the Item is properly packaged in its original packing and you use the correct address and appropriate shipping methods for return shipping. We can not be held responsible for items damaged or lost in shipping.If there is a problem with your order that is the result of our error, we will fix it immediately and pay all return and reshipping fees.*Additional Policies and FAQs*We believe in doing business in a fair, open and honest manner. Our goal is for you to be completely satisfied with your purchase and the whole experience. If a problem arises, however, we'll do all that we can to make it right. *BUYING HANDMADE*All of our items are handmade and pieces may vary slightly from the photos in the listing. Particularly with leather bags, each piece of leather has its own unique grain and texture, patina and idiosyncrasies, so will be unique and one-of-a-kind. Antique and Vintage hardware has lived its life as something exposed to elements before it came to be a part of our work- this means it will have the same wear and patina expected of an antique or vintage item. We try and represent this as much as possible in the images.Please keep in mind that we usually make more than one of the same item, so please allow slight differences to the piece that you receive. If this is a problem, please feel free to contact us before purchase so that we can let you know if I will actually be able to send you the one in the picture.*CARING FOR YOUR LEATHER*When cared for properly, a leather bag can last a lifetime. Use frequently, and your bag will develop a beautiful patina. Use products for conditioning leather to clean, or take to a professional leather cleaning facility.*CUSTOM ORDERS ARE WELCOME*We do custom orders as well, if there is something special you had in mind, please convo us. Once we have agreed on your design, we will create a custom listing for your you with the quoted price. Once payment is completed we will begin your order and notify you when it ships. We're sorry, there are no refunds accepted on custom orders.*ITEMS WITH BACK-ORDERED MATERIALS*Sometimes, we are back ordered on materials for certain items but they will still be listed in our shop. We always notify you that the materials are back ordered. If you would like to purchase the item, please be advised that it could take anywhere from 2-3 weeks to make and have delivered.*WHOLESALE*Wholesale orders are welcome, no consignment. We're sorry, but we don't do trades either.