we want you to be happy with your beepart purchase, so do not hesitate to let us know if you are not satisfied with your purchase in any way and we will address any issues in a timely fashion.exchanges and refunds are available on a case by case basis, within a deadline of 90 days of placing your order. we will do our best to resolve any concerns.we will consider exchanges as well but all sales of custom items are final. decals with custom text, images or decals including mutliple colour selections within the same decal are considered custom.postage of returned items back to beepart will be covered by the customer. postage of any new exchanged items to the customer will be covered by the customer as well.in cases where there is a problem with the decal, if it has been damaged in transit i need a photo to verify the problem and details of the issue before considering a replacement or refund.items are made to order and will ship within 3-5 business days of order placed. all items are sent via regular airmail post with an estimated delivery schedule of 4-10 business days within north america. we cannot guarantee delivery schedules unless shipping is upgraded to express post.real time tracking is not available with regular shipping.