About Alcon Design

ALCÓN DESIGNAlcón Design is a Furniture Brand founded by the artist Andrea Santamarina due to her passion for design. We collaborate with artisants and small manufature companies based in Spain and LatIno America to create original and affordable Limited Editions.http://www.alcondesign.org

SHIPPING COSTShipping cost vary depending on the size and weight and shall be calculated on an order basis. These cost are in addition to Alcón prices. Please contact us for more information.DELIVERY TIMEAs all our pieces are handmade, to order depending on the delivery country. Our delivery time is in Spain approximately 1 week, outside Spain 3-4 Weeks from the date of the order. Nevertheless, we will always do our best to accommodate any urgent orders.Alcón cannot be held responsible for any delay in the delivery of products, when due to transport company delays.If the client requires a specific delivery time, please communicate this in writing to Alcón, and we will do our best to uphold it, or provide you with a quote if the ensuring costs (i.e. of an urgent delivery with an alternative transport company) were to be any higher than those originally agreed. When orders are made on goods that are not in stock, the client assumes the risk of possible unforeseen delays in delivery.DELIVERY OF THE FURNITUREBefore signing any delivery note, you must inspect the packaging for any visible signs of damage during transport. It is normal that packaging show some wear, and normally, this does not mean that the contents are damaged, but it must be noted on the delivery note, and if the damage is extensive, you must take photographs before opening the packages.Only accept merchandise that you believe to be in perfect condition. If you decide to accept merchandise with visible signs of wear and possible damage, this must be noted on the delivery form. Following this, you must contact Alcón within 12 hours maximum, telling us of this damage, and any damage you may have found on the furniture, indicating your order number, attaching photographs and keep the original packaging. We will be happy to replace any damaged or missing piece. If damages are advised following this 12 hour maximum, Alcón may not be held responsible for them, as the transport companies may not accept any claim made after this time.All our products are handmade and it is not allow to return or to change the items, only in case of error of factury damage.PRIVACY POLICYAll information provided by you is strictly confidential and is treated in accordance with the Spanish Law: Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal. Your personal information will not be shared, circulated, nor modified in any way without your previous consent. If you place an order with us, we request certain personal information. You must provide contact information (such as name, surname, email and delivery address). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case the shipping company needs to contact you regarding the delivery.http://www.alcondesign.org